b'Table Of ContentsOur Commitment2Policies & Procedures 8 Customer CareYour Personal Customer Service SpecialistCoxNetRenewal ListReplacement IssuesClaimingElectronic OrderingService ProposalsPlacing Your Order 9 ProcedureTransferring ServiceYour Invoice10Customer Service11 Customer Service SpecialistCancellations/RefundsPublisher Bankruptcy Claims11 ClaimingHow To ClaimWhen to ClaimOther Services 13 EDIManagement Reports Journal FinderMARC RecordsDigital Sample Issues6'